Warranty
Table of Contents
① Product Warranty
Warranty Period: 1 Year from Purchase Date
Warranty coverage applies only to failures occurring through normal use.
Please keep proof of purchase in a safe place.
A receipt, order confirmation email, or other documentation showing the purchase date is required for warranty claims.
A receipt, order confirmation email, or other documentation showing the purchase date is required for warranty claims.
Examples Covered by Warranty
- Initial defects, such as significant cosmetic damage or manufacturing defects.
- Natural defects or failures that interfere with normal use of the product.
*For initial defects, please contact us within 14 days of receiving the product.
Examples Not Covered by Warranty
- Lost parts or components.
- Scratches, dirt, rust, or normal wear resulting from use or storage that do not affect functionality (excluding initial defects).
- Damage caused by dropping the product.
- Damage caused by impact or excessive force.
- Damage caused by improper use.
- Failures occurring more than one year after purchase.
- Normal wear of consumable parts.
- Products that have been repaired or modified.
- Products provided free of charge through promotional campaigns or giveaways.
Warranty Claim Process
- Contact us via email or LINE.
- Send the defective product to us. *The customer is responsible for shipping costs when sending the product to us.
- We will inspect the product and send either a repaired item or a replacement.
② Shipping Protection
The type of shipping protection and the appropriate contact point depend on the shipping method used.
| Shipping Method | Coverage | Contact |
|---|---|---|
| Parcel Delivery | Coverage is provided according to the policies of the respective shipping carrier. | Please contact the shipping carrier directly. |
| Click Post | Japan Post does not provide compensation for Click Post shipments; however, our store provides its own shipping protection. | Please contact our store. |