Privacy policy

Last Updated: October 30, 2025

WILDOOR Official Shop operates this store and website (including all related information, content, features, tools, products, and services) to provide you with a curated shopping experience (the “Service”). WILDOOR Official Shop is powered by Shopify, which enables us to provide the Service to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Service, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of personal information.

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term “Personal Information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another individual. Personal Information does not include information collected anonymously or information that has been de-identified so that it can no longer reasonably identify an individual. Depending on how you use the Service, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of Personal Information, including inferences derived from such information.

  • Contact Information Includes your name, address, billing address, shipping address, telephone number, and email address.
  • Financial Information Includes credit card and debit card information, financial account numbers, payment information, financial account details, transaction details, payment methods, payment confirmations, and other payment-related information.
  • Account Information Includes usernames, passwords, security questions, preferences, and account settings.
  • Transaction Information Includes products you have viewed, added to your cart, added to your wishlist, purchased, returned, exchanged, or canceled, as well as your transaction history.
  • Communications with Us Includes information contained in communications with us, such as inquiries made to customer support.
  • Device Information Includes information about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage Information Includes information regarding your interactions with the Service, such as how and when you access the Service and how you navigate through it.

Sources of Personal Information

We may collect Personal Information from the following sources:

  • Directly from You Including when you create an account, visit or use the Service, contact us, or otherwise provide us with your Personal Information.
  • Automatically Through the Service Including information collected from your device when you use our products or services, visit our website, or through cookies and similar technologies.
  • From Our Service Providers Including providers we engage to deliver certain technologies or services, or who collect or process Personal Information on our behalf.
  • From Our Business Partners and Other Third Parties

How We Use Your Personal Information

Depending on how you interact with us and the Services you use, we may use your Personal Information for the following purposes:

  • Providing, Customizing, and Improving the Service We use your Personal Information to provide the Service to you. This includes fulfilling our contract with you, processing payments, fulfilling orders, remembering your preferences and interests, sending account-related notifications, processing purchases, returns, exchanges, and other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, enabling product reviews, and providing personalized shopping experiences such as recommending products related to your purchase history. This may also include using your Personal Information to better customize and improve the Service.
  • Marketing and Advertising We may use your Personal Information for marketing and promotional purposes. For example, we may send marketing, advertising, and promotional communications via email, text message, or postal mail, and display personalized advertisements within the Service or on third-party websites based on products or services you have previously purchased, added to your cart, or otherwise interacted with.
  • Security and Fraud Prevention We use your Personal Information to verify accounts, provide secure payment and shopping experiences, detect, investigate, and respond to potential fraudulent, unauthorized, illegal, harmful, or malicious activities, protect public safety, and maintain the security of the Service. If you register for an account, you are responsible for safeguarding your account credentials. We strongly recommend that you do not share your username, password, or other access information with anyone.
  • Communicating with You We use your Personal Information to provide customer support, respond to inquiries, deliver effective services, and maintain our business relationship with you.
  • Legal Reasons We may use your Personal Information to comply with applicable laws and respond to lawful requests from law enforcement authorities, government agencies, or other legal processes. We may also use your Personal Information to participate in, investigate, or defend against civil discovery requests, actual or potential litigation, or other legal disputes, and to investigate or enforce potential violations of our Terms of Service or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your Personal Information to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

  • To Shopify and to vendors, service providers, and other third parties that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping services.
  • To business and marketing partners that provide marketing services and help us deliver advertisements. For example, we use Shopify to support personalized advertising in connection with third-party services based on your online activities across different merchants and websites. Our business and marketing partners use your information in accordance with their own privacy policies. Depending on where you reside, you may have the right to instruct us not to share your information for targeted advertising or marketing based on your activities across different merchants and websites.
  • When you direct, request, or consent to us disclosing certain information to third parties, such as for product shipping, social media widgets, or third-party login integrations.
  • To our affiliates or other companies within our corporate group.
  • In connection with business transactions such as mergers, acquisitions, or bankruptcy proceedings; to comply with applicable legal obligations, including responding to subpoenas, search warrants, and similar lawful requests; to enforce our Terms of Service or policies; and to protect or defend the Service, our rights, and the rights and safety of our users and others.

Relationship with Shopify

The Service is hosted by Shopify. Shopify collects and processes Personal Information regarding your access to and use of the Service in order to provide and improve the Service. Information that you submit through the Service may be transmitted to and shared with Shopify and third parties that may be located in countries outside of your country of residence for the purpose of providing and improving the Service.

In addition, to help protect, grow, and improve our business, we use certain enhanced Shopify features that incorporate data and information obtained through your interactions with our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use Personal Information collected about your interactions with our store, other merchants, and Shopify.

In such cases, Shopify is responsible for the processing of your Personal Information and for responding to requests regarding your rights related to the use of your Personal Information for these purposes.

To learn more about how Shopify uses your Personal Information and the rights that may be available to you, please refer to the Shopify Consumer Privacy Policy. Depending on where you reside, you may also be able to exercise certain rights regarding your Personal Information through the Shopify Privacy Portal.

Third-Party Websites and External Links

The Service may contain links to websites and other online platforms operated by third parties. If you follow a link to a website that is not affiliated with or controlled by us, you should review that website's privacy policy, security practices, and terms of use.

We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, or reliability of any information found on such third-party websites. Information you provide in public or semi-public areas, including social networking platforms operated by third parties, may be viewed by other users of the Service or those platforms without limitation as to its use by us or the third party.

The inclusion of such links does not imply any endorsement or approval of the content, owners, or operators of those platforms unless expressly stated otherwise on the Service.

Children's Data

The Service is not intended for children, and we do not knowingly collect Personal Information from children who have not reached the age of majority in their jurisdiction. If you are a parent or legal guardian and believe that your child has provided us with Personal Information, please contact us using the contact information provided below to request deletion of that information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) the Personal Information of individuals under the age of 16.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you avoid using unsecured communication channels when transmitting confidential or sensitive information to us.

The length of time we retain your Personal Information depends on various factors, including whether we need the information to maintain your account, provide the Service, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.

Your Rights and Choices

Depending on where you reside, you may have some or all of the rights described below regarding your Personal Information. However, these rights are not absolute and may apply only in certain circumstances. We may decline your request where permitted by applicable law.

  • Right of Access / Right to Know You may have the right to request access to the Personal Information we hold about you.
  • Right to Deletion You may have the right to request that we delete the Personal Information we hold about you.
  • Right to Correction You may have the right to request that we correct inaccurate Personal Information we hold about you.
  • Right to Data Portability You may have the right to receive a copy of your Personal Information and, in certain circumstances and subject to applicable exceptions, request that it be transferred to another service provider.
  • Managing Communication Preferences We may send you promotional emails. You can opt out at any time by using the unsubscribe link included in those emails. Even if you opt out of promotional communications, we may still send you non-promotional messages, such as important notices regarding your account or orders.

You may exercise these rights through the Service where available, or by contacting us using the contact information provided below. To learn more about how Shopify uses your Personal Information and about your rights, including rights related to data processed by Shopify, please visit: https://privacy.shopify.com/en

We will not discriminate against you for exercising any of these rights. Where permitted or required by applicable law, we may need to verify your identity before processing your request. In accordance with applicable law, you may designate an authorized agent to make requests on your behalf. Before accepting a request from an authorized agent, we may require proof that the agent has been authorized to act on your behalf, and we may also require you to verify your identity directly with us. We will respond to your request within the time period required by applicable law.

Complaints

If you have concerns or complaints regarding how we handle your Personal Information, please contact us using the contact information provided below. Depending on where you reside, you may have the right to appeal our decision by contacting us through the information provided below, or to lodge a complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store, and process your Personal Information outside of your country of residence.

Where we transfer your Personal Information outside the European Economic Area (EEA) or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent agreements issued by the relevant UK authority, unless the destination country has been recognized as providing an adequate level of data protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or for other operational, legal, or regulatory reasons. Any revised Privacy Policy will be posted on this website, the “Last Updated” date will be revised accordingly, and any notice required by applicable law will be provided.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise your rights, please contact us through our Contact Form.